Our Christmas Tree Promise
We are confident our real trees will stay
looking good until Christmas so if you have any problems with your tree, we’ll happily replace it for free any time up to midday Christmas Eve.
Please note: we will need you to return your tree with the receipt for us to organise this.
How to care for your Christmas Tree
Treat it like cut flowers – cut 2 cm or 3 cm from the stump straight across using a handsaw. It’s easier than you think, and helps the tree absorb water.
Place your tree in a stand that holds water and generously water the tree every day (don’t add anything to the water). Depending on how warm the room is it can drink up to two litres daily.
In a perfect world, it’s best to leave the branches to settle for 24 hours before decorating – but we realise that excited children (and adults!) will probably not allow that to happen!
Word of warning – Putting a tree close to a heat source will dry it out. Your tree will lose its sheen and branches will curl downward causing baubles to fall off.