Bell Plantation Garden Centre PRIVACY POLICY

Who we are

Bell Plantation Garden Centre knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting Bell Plantation Garden Centre, you are accepting the practices described in this Privacy Notice.

How do we collect information?

Bell Plantation Garden Centre Limited collects information in two possible ways:

  1. When you directly give it to us (“Directly Provided Data”)

When you sign up for our Loyalty Card, purchase our products or communicate with us, you may choose to voluntarily give us certain information – for example, by filling in text boxes or completing registration forms. All this information requires a direct action by you at that time in order for us to receive it.

  1. When you give us permission to obtain from other accounts (“User Authorised Data”)

Depending on your settings or the privacy policies for other online services, you may give us permission to obtain information from your account with those other services. For example, this can be via social media or by choosing to send us your location data when accessing our website from your smartphone.

How long do we keep your data for?

Bell Plantation Garden Centre Limited will not retain your personal information longer than necessary. We will hold onto the information you provide either while your account is in existence, or as needed to be able to provide the Services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.

If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period of time as required, even after you have closed your account or it is no longer needed to provide the Services to you.

Types of data we collect

Website Cookies

Cookies. We also use “cookies” (small text files sent by your computer each time you visit our website, unique to your account or your browser) or similar technologies to capture log data. When we use cookies or other similar technologies, we use session cookies (that last until you close your browser) or persistent cookies (that last until you or your browser delete them). For example, we use cookies to store your language preferences or other settings so you don‘t have to set them up every time you visit Bell Plantation Garden Centre. Some of the cookies we use are associated with your loyalty account (including information about you, such as the email address you gave us) and other cookies are not.

To view call cookes click here

Google Analytics

When you visit our website we use a third party service, Google Analytics to collect standard internet log information and details of visitor behaviour patterns. We use this to understand how our Website is used to enable us to improve the user experience. User data is all anonymous. You can find out more about Google’s position on privacy as regards its analytics service at www.google.co.uk/intl/en/analytics/privacyoverview

Wifi

We do not monitor any devices when using our wifi.

Registration Forms & Mailing Lists

As part of our Loyalty Card package, we offer you the chance to register for our regular e-newsletters, where we collect personal information. We use this information for a couple of reasons: to tell you about our offers and products, to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and again that you’re happy and satisfied. We don't ever rent or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter and help them stay relevant to you. For more information, please see MailChimp’s privacy notice.

You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection lead here.

Ticketing / Event Data

When you purchase a ticket for one of our events online or instore your name, address data, email and contact number will be stored on our website in case we need to contact you about the event. Please be assured that we will not share your personal data with anyone.

CCTV

We use CCTV onsite at Bell Plantation Garden Centre Limited uses closed circuit television (CCTV) images to provide a safe and secure environment for employees and for visitors to the Company’s business premises, such as clients, customers, contractors and suppliers, and to protect the Company’s property.

The Company’s CCTV facility records images only. For more information on our CCTV Please see the CCTV Policy here

Agents

We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions but may not use it for other purposes.

Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection lead Carole Hall at marketing@bellplantation.co.uk or by phone on 01327 354126 or by post: Bell Plantation Garden Centre Limited, Towcester, Northants, NN12 6GX

Changes to this Privacy Notice

Please note, we are constantly reviewing how we process and protect data. Therefore, changes to our policy may occur at any time. We will endeavour to publicise any changes.

CCTV

We use CCTV onsite at Bell Plantation Garden Centre Limited uses closed circuit television (CCTV) images to provide a safe and secure environment for employees and for visitors to the Company’s business premises, such as clients, customers, contractors and suppliers, and to protect the Company’s property.
The Company’s CCTV facility records images only.
Purposes of CCTV

The purposes of the Company installing and using CCTV systems include:

  • To assist in the prevention or detection of crime or equivalent malpractice.
  • To assist in the identification and prosecution of offenders.
  • To monitor the security of the Company’s business premises.
  • To ensure that health and safety rules and Company procedures are being complied with.
  • To assist with the identification of unauthorised actions or unsafe working practices that might result in disciplinary proceedings being instituted against employees and to assist in providing relevant evidence.
  • To promote productivity and efficiency.
Location of cameras

Cameras are located at strategic points throughout the Company’s business premises, principally at the entrance and exit points. The Company has positioned the cameras so that they only cover communal or public areas on the Company’s business premises and they have been sited so that they provide clear images. No camera focuses, or will focus, on toilets, shower facilities, changing rooms, staff kitchen areas, staff break rooms or private offices.

All cameras (with the exception of any that may be temporarily set up for covert recording) are also clearly visible.
Appropriate signs are prominently displayed so that employees, clients, customers and other visitors are aware they are entering an area covered by CCTV.

Recording and retention of images

Images produced by the CCTV equipment are intended to be as clear as possible so that they are effective for the purposes set out above. Maintenance checks of the equipment are undertaken on a regular basis to ensure it is working properly and that the media is producing high quality images.
Images may be recorded either in constant real-time (24 hours a day throughout the year), or only at certain times, as the needs of the business dictate.
As the recording system records digital images, any CCTV images that are held on the hard drive of a PC or server are deleted and overwritten on a recycling basis and, in any event, are not held for more than one month. Once a hard drive has reached the end of its use, it will be erased prior to disposal.
Images that are stored on, or transferred on to, removable media such as CDs are erased or destroyed once the purpose of the recording is no longer relevant. In normal circumstances, this will be a period of 14 days. However, where a law enforcement agency is investigating a crime, images may need to be retained for a longer period.

Access to and disclosure of images

Access to, and disclosure of, images recorded on CCTV is restricted. This ensures that the rights of individuals are retained. Images can only be disclosed in accordance with the purposes for which they were originally collected.
Disclosure of images to other third parties will only be made in accordance with the purposes for which the system is used and will be limited to:

  • The police and other law enforcement agencies, where the images recorded could assist in the prevention or detection of a crime or the identification and prosecution of an offender or the identification of a victim or witness.
  • Prosecution agencies, such as the Crown Prosecution Service.
  • Relevant legal representatives.
  • Line managers involved with Company disciplinary and performance management processes.
  • Individuals whose images have been recorded and retained (unless disclosure would prejudice the prevention or detection of crime or the apprehension or prosecution of offenders).

The Managing Director of the Company (or another senior director acting in their absence) is the only person who is permitted to authorise disclosure of images to external third parties such as law enforcement agencies.
All requests for disclosure and access to images will be documented, including the date of the disclosure, to whom the images have been provided and the reasons why they are required. If disclosure is denied, the reason will be recorded.

Individuals’ access rights

If you wish to access any CCTV images relating to you, you must make a written request to the Company’s Data Protection Lead.
Your request must include the date and approximate time when the images were recorded and the location of the particular CCTV camera, so that the images can be easily located and your identity can be established as the person in the images. The Company will respond promptly and in any case within 40 calendar days of receiving the request.

The Company will always check the identity of the employee making the request before processing it.

The Data Protection Lead will first determine whether disclosure of your images will reveal third party information as you have no right to access CCTV images relating to other people. In this case, the images of third parties may need to be obscured if it would otherwise involve an unfair intrusion into their privacy.

If the Company is unable to comply with your request because access could prejudice the prevention or detection of crime or the apprehension or prosecution of offenders, you will be advised accordingly.